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Shipping & Returns

WTC Newsletter


Shipping & Returns

Returns Policy

You may return all new, unopened items within 30 days of delivery for a full refund. We'll also refund the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of sending your package via the return shipper; in many cases, however, you will receive a refund more quickly than that. This time period includes the transit time for us to receive your return shipment (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world.

When you place an order, we will estimate the shipping and delivery dates for you based on the availability of your items and the shipping option you have chosen. Depending on the selected shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its details page. In order to reflect the policies of the shipping companies we use, all weights will be rounded up.